Complaint Handling Policy | Indus Valley Solicitors

We are confident that we will provide you with a high-quality service in all respects. If at any point you become unhappy or concerned about the service we have provided, please let us know immediately so that we can do our best to resolve the issue. If you wish to make a formal complaint, you can read our full complaints procedure.

Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority (SRA) can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability or other characteristics. You can raise your concerns with the SRA.

What to Do if We Are Unable to Resolve Your Complaint

The Legal Ombudsman can help if we are unable to resolve your complaint ourselves. They will look at your complaint independently, and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve it with us first. If you have, you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint; and
No more than six years from the date of the act or omission; or
No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them:

Website: www.legalombudsman.org.uk
Telephone: 0300 555 0333, between 9am and 5pm
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

All law firms are required to try to resolve any problems that clients have with the service provided. It is therefore important that you raise your concerns with us straight away. We value you and would not want you to have any reason to be unhappy with us.